Terms of Service

Last updated: December 2025

Welcome to Urban Supply Plus. By accessing or using our website and placing an order, you agree to be bound by these Terms of Service (“Terms”) and our related policies (Privacy Policy, Shipping Policy, Return & Refund Policy). If you do not agree with any part of these Terms, please do not use our site or place an order.

1. Definitions

“We,” “us,” “our” refers to Urban Supply Plus. “You,” “your,” “customer” refers to anyone using the site or placing an order. “Products” or “Goods” refers to any items offered for sale on our website.

2. Use of Our Website

• You agree to use our site only for lawful purposes and according to these Terms.
• You must provide accurate and complete information when creating an account or placing an order (such as shipping address, billing info). You agree to update that information when it changes.
• You agree not to misuse the site (e.g. no automated bots, scraping, fraudulent activity, or misuse of content).

3. Ordering & Payment

By placing an order, you are offering to purchase a product. All orders are subject to availability and confirmation by us. Prices and availability may change without notice.

• We accept payment via the payment methods shown at checkout.
• Payment must be received successfully before we process or ship your order.
• If payment is refused or fails, we reserve the right to cancel your order.

4. Shipping, Returns & Refunds

Our Shipping Policy and Return & Refund Policy govern shipping, delivery, returns, refunds, and exchanges. By placing an order, you agree to those policies. You can read them here and here.

5. Intellectual Property & Content Use

All content on this site — text, graphics, logos, images, product descriptions — is our property or licensed to us. You may view and print pages for your personal, non-commercial use only. Unauthorized use, reproduction, or distribution of site content is prohibited without our express written permission.

6. User‑Generated Content

If you submit reviews, comments, photos or other content on our site (e.g. product reviews), you grant us a non‑exclusive, worldwide, royalty‑free license to use, copy, reproduce, publish, distribute, modify, or display that content. You warrant that the content is yours and does not infringe on any third‑party rights.

7. Limitation of Liability & Disclaimers

• We are not responsible for any indirect, incidental, special, or consequential damages arising from your use of the site, purchase of products, or inability to use the site or products.
• We do not guarantee that product descriptions, colors, or images are perfectly accurate. Your right to return or refund is described in our Return & Refund Policy.
• Your sole remedy for any dissatisfaction is to return the product under the conditions set out in our policy.

8. Governing Law & Dispute Resolution

These Terms and any disputes arising from them are governed by the laws of the State of Massachusetts, without regard to conflict‑of‑law principles. By using this site, you consent to the jurisdiction of courts in Massachusetts.

9. Modifications to Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date above. It is your responsibility to review the Terms periodically. Continued use of the site after changes means you accept the new Terms.

10. Contact Information

If you have any questions about these Terms, please contact us at Support@urbansupplyplus.com or through our Contact Page.