Return & Refund Policy

Last updated: December 2025

1. Overview

We want you to be completely satisfied with your purchase. If for any reason you're not, you may return eligible items within 30 days of delivery for a full refund, store credit, or exchange (your choice), subject to the conditions below.

2. What Qualifies for Return / Refund

• Item must be unused, undamaged, and in original packaging (tags, accessories, protective wrapping included)
• Proof of purchase is required (order confirmation or receipt)
• Exclusions: final sale, clearance, custom, perishable, or hygiene-sensitive items

3. How to Initiate a Return

1. Contact us at Support@Urbansupplyplus.com within 30 days of delivery
2. After approval, securely repackage the item (original packaging preferred)
3. Ship it using a trackable method (customer may be responsible for return shipping)

4. Refunds & Exchanges

• Refunds will be issued once the item is received and inspected
• Allow 5–10 business days for refund processing
• Returns not meeting conditions may be denied or partially refunded

5. Exceptions & Non-Returnable Items

The following are non-returnable unless defective:

• Hygiene-sensitive or personal-care products
• Perishable goods (e.g., food, coffee)
• Clearance or final-sale items labeled “No Returns”
• Gift cards, digital downloads, or other non-returnable goods

6. Damaged or Defective Items

If your item arrives damaged or defective, please email us within 7 days of delivery with photos and your order number. We’ll offer a replacement or full refund at no extra cost.

7. Where to Find This Policy

This policy is linked in our website footer, checkout page, and order confirmation emails so it’s always accessible to you.

Thanks for choosing Urban Supply Plus. We appreciate your business and strive to make returns easy and transparent.