Condition guide

How we grade

Almost everything we sell is one of a kind: overstock, returns and liquidation finds that we open, test and grade by hand. Every listing carries a star rating and a condition label; store listings also carry a grade and an inspection sheet. Here is exactly what they mean.

The stars

One number for the whole item — the same scale on every listing, every Cyber Monday deal and every auction lot. Platinum stars mean factory sealed; gold stars mean we opened it. The rule: start from the label, then one star off for grade B and two for grade C.

★★★★★
Factory sealed Platinum stars. Never opened — brand new in the original sealed packaging.
★★★★★
Opened, like new Gold stars. Like new or Open box (or New, unsealed) with grade A+ or A: we opened it to test it — complete, works perfectly, no wear worth mentioning. Most of what we sell is here.
★★★★★
Works perfectly, light wear An opened item graded B, Renewed, or Used – good: fully tested, light cosmetic wear or a repacked / incomplete box.
★★★★★
Works, visible wear An opened item graded C, Used – good graded B, or Used – fair: fully tested and working, wear you can see.
★★★★★
Works, obvious wear A used item graded C: works, but obvious wear or missing pieces. Read the note on the listing.
★★★★★
For parts Does not work as intended or is missing pieces. Sold as-is for parts or repair.

Condition labels

The label says what state the item is in. The listing says what we found on this one.

LabelWhat it meansPackaging
Factory sealed Brand new, never opened. Original, sealed.
New New and unused. May be missing, damaged or not sealed.
Like new Opened and inspected. No marks or signs of use, works perfectly. Original, with the accessories that came with it.
Open box The box was opened or has shelf wear. The item is unused or tested working. Original or repacked; accessories may be repacked.
Renewed Professionally inspected, cleaned and tested to work like new. May show minimal signs of use. Usually a plain box.
Used – good Light wear from normal use. Fully tested and working. Varies; see the listing.
Used – fair Visible wear. Fully tested and working. Read the condition note on the listing. Varies; see the listing.
For parts Does not work as intended or is missing pieces. Sold as-is for parts or repair. Varies.

Grades

When we test an item we also give it a grade, so you can compare two of the same kind at a glance.

A+
indistinguishable from new
A
works perfectly; at most a faint mark you have to look for
B
works perfectly; light cosmetic wear you can see
C
works; obvious wear — the listing says where

The inspection sheet

Store listings carry an inspection sheet under Condition report on the product page: what is in the box, what we tested and found working, the condition we gave it and the date we inspected it.

Cyber Monday deals and auction lots go up faster: we open and check each one and rate it with stars and a condition label, without a sheet. An item that moves from the store into Cyber Monday or an auction keeps the sheet it already has.

Not as described?

Email support@urbansupplyplus.com with your order number and a photo. Returns are 30 days from delivery — see the return policy. How we price is on the price promise page.