Contact Information Policy

If you have any questions, concerns, or need assistance with an order, we’re here to help.

How to Contact Us

You can reach Urban Supply Plus using the following methods:

Email: support@urbansupplyplus.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

For order-related inquiries, please include your order number and the email address used at checkout to help us assist you more efficiently.

Response Time

We aim to respond to all customer inquiries within 24–48 business hours, excluding weekends and holidays.

Order Issues & Support

If you experience an issue with your order, including shipping questions, damaged items, or missing items, please contact us as soon as possible so we can investigate and provide a resolution.

In-Store Location (If Applicable)

If you are visiting our physical store, contact information and hours may differ. Please refer to store signage or social media pages for the most up-to-date in-store hours and announcements.

Email-Only Support Policy

At this time, customer support is primarily handled via email to ensure accurate tracking and timely responses. This allows us to provide consistent and efficient service for all customers.